Data Protection & Privacy Policy
Last updated: October 2025
1. Introduction
Standex Systems Ltd (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your information when you interact with us, use our website, or request a quotation or service.
2. Who We Are
Standex Systems Ltd is a UK-registered company supplying equipment to the healthcare, care home, and hospitality sectors.
Registered office: The Old Mill, Blisworth Hill Farm, Stoke Road, Blisworth, Northamptonshire NN7 3DB
Email: [email protected]
Phone: 01604 646633
We act as the Data Controller for the personal data we collect and process.
3. Information We Collect
We may collect and process the following types of personal data:
- Contact details – name, job title, company name, email address, telephone number
- Business information – billing and delivery addresses, order details, and payment references
- Website data – IP address, browser type, and analytics data (via cookies and tracking tools)
- Correspondence – communications with us by email, phone, or through our website forms
4. How We Use Your Information
We use your data for legitimate business purposes, including:
- Processing quotations, orders, and enquiries
- Delivering products and managing customer relationships
- Responding to questions or complaints
- Maintaining our accounts, records, and internal administration
- Complying with legal or regulatory obligations
- Improving our website, communications, and service quality
5. Our Legal Basis for Processing
We rely on one or more of the following lawful bases for processing your personal data:
- Contractual necessity – when processing is needed to provide a quote, deliver goods, or fulfil an agreement with you
- Legitimate interests – for running our business, responding to enquiries, and maintaining customer relationships
- Legal obligation – where processing is required to comply with law or regulation
- Consent – for marketing or where legally required before using certain cookies
6. How We Store and Protect Your Data
- We store personal data securely using password-protected systems and encrypted connections.
- Access is restricted to authorised personnel who need the information to perform their duties.
- We review our security measures regularly and maintain appropriate technical and organisational safeguards.
7. Data Retention
We retain personal data only for as long as necessary for the purposes it was collected. For example:
- Quotation and order information – up to 7 years (to meet accounting and legal requirements)
- General enquiries – up to 12 months
- Marketing data – until you opt out or withdraw consent
8. Sharing Your Information
We do not sell or rent your personal data. We may share it with trusted third parties where necessary, including:
- Manufacturers and logistics partners to fulfil orders
- IT service providers, web hosting, and email platforms used for business operations
- Professional advisers (e.g. accountants, auditors)
- Regulatory bodies or authorities when required by law
All third parties are required to respect the security of your data and use it only in accordance with our instructions.
9. International Transfers
Some of our suppliers or IT providers may process data outside the UK or EEA (for example, in the EU). When this occurs, we ensure appropriate safeguards are in place, such as the UK’s standard contractual clauses or equivalent protections.
10. Your Rights
You have the following rights under UK data protection law:
- To request a copy of the personal data we hold about you
- To correct or update inaccurate information
- To request erasure (“the right to be forgotten”) where applicable
- To restrict or object to processing in certain circumstances
- To withdraw consent (where processing is based on consent)
- To lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how your data has been handled
11. Marketing
- We may send occasional marketing communications that we believe are relevant to your role or organisation.
- You can opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
12. Cookies
Our website uses cookies and similar technologies to improve performance, analyse traffic, and enhance your browsing experience. You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.
13. Contact Us
If you have any questions about this policy or how we handle your data, please contact:
Data Protection Officer
Standex Systems Ltd
Email: [email protected]
Phone: 01604 646633
14. Policy Updates
We may update this Data Protection & Privacy Policy periodically to reflect changes in legislation, technology, or our business operations. Any updates will be published on this page with the revised date shown above.
