FAQs

Frequently asked questions about our product range

How do I find out more about a product or service provided by Standex Systems Ltd?

You can contact our dedicated customer service team on 01604 646633 or by email . Alternatively you contact your dedicated business manager for your area or go to the online shop and order direct.

Can I buy the products from other companies or dealers?

Standex Systems Limited are the sole supplier of Francehopital products in the United Kingdom, and those products are labelled as such on our website and on any quotations we may send you.

 

We co-operate with other carefully selected companies within the healthcare industry. However, please note that we cannot accept any consulting and advisory services for the supplier in this case.

 

We are always interested in other companies who may be looking to work with Standex Systems Ltd. If you are one of these companies please contact to find out more.

How long is the average delivery time once a product or products have been ordered?

With our bespoke storage system such as our CareVan range, or products from Francehopital, delivery time is 4-8 weeks. For more information, please refer to our terms and conditions.

What can I do if I have ordered the wrong product, or received a damaged product?

Please contact our Customer Service department on +44 (0)1604 646633 or send an e-mail to .  Alternatively you can contact your dedicated business manager directly. This allows a quick and easy resolution to your query.

Have all products got the same guarantee or warranty period?

Some of our products such as our CareVan range have an extended 5 years warranty. Other ranges of trolleys and carts have a 2 year warranty.

Still can’t find an answer to your question? Click the button below to fill out our enquiry form.

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